Η ΔΙΑΜΕΣΟΛΑΒΗΣΗ ΩΣ ΜΕΣΟ ΕΝΑΛΛΑΚΤΙΚΗΣ ΕΠΙΛΥΣΗΣ ΔΙΑΦΟΡΩΝ

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XI
ŏńŐňńŕŎŋńŌŁ
ŏŬŷŨūŠūŭ ŁũůŹũŦūŰ ʼnŞŬŞ—›ŞůţūŸ ...................................................VII
ŕŞŦŬŢůŦٗūŜ ............................................................................... XVII
KŢűřŨŞŦū ŁĶ
ŃŢũŦŧś ńŦŮŞŠŴŠś ŮůŞ ŋŚŮŞ ńũŞŨŨŞŧůŦŧśŭ
ń›ŜŨŰŮŤŭ ¨ŦŞűūŬŹũ
I. ńŦŮŞŠŴŠŦŧŚŭ ›ŞŬŞůŤŬśŮŢŦŭ .......................................................... 1
II. ŃŚũŢŮŤ ŧŞŦ ŢŪŚŨŦŪŤ ůŴũ —ŚŮŴũ ŢũŞŨŨŞŧůŦŧśŭ ޛŜŨŰŮŤŭ šŦŞűūŬŹũ
1. ŎŦ ›ŬŹůŢŭ ŢũŞŨŨŞŧůŦŧŚŭ —ūŬűŚŭ ޛŜŨŰŮŤŭ šŦŞűūŬŹũ ..................... 2
2. ņ ŮŸŠŲŬūũŤ ›ŞŬūŰŮŜŞ ůŴũ —ŚŮŴũ ŢũŞŨŨŞŧůŦŧśŭ ޛŜŨŰŮŤŭ šŦŞűūŬŹũ
ş. Ň šśŪţůŜ ŰŬűŮ ůŰŧŮ şššũŬůşūŬŪŧŨśŮ ųźŭţŮ .................................10
Š. Ň ŨşŦŧśŭŵůť ŰŵŪ —śůŵŪ ţŪşũũşŨŰŧŨŜŮ ţ›ŝũűůťŮ ŢŧşŲŬŭźŪ
ůţ ű›ţŭţŦŪŧŨŸ ţ›ŝ›ţŢŬ .........................................................13
III. ŒŞ şŞŮŦŧŷůŢŬŞ ŋŚŮŞ ńũŞŨŨŞŧůŦŧśŭ ń›ŜŨŰŮŤŭ ¨ŦŞűūŬŹũ ›ŨŤũ
ůŤŭ šŦŞ—ŢŮūŨřşŤŮŤŭ.................................................................16
1. ¨ŦŞŦůŤŮŜŞ (arbitration) ...........................................................18
2. ¨ŦŞ›ŬŞŠ—ŞůŢŸŮŢŦŭ (negotiations) ..............................................23
3. őۗűŦŨŜŴŮŤ (conciliation) ......................................................27
4. ¨ŦŢŰŧŷŨŰũŮŤ (facilitation).......................................................30
5. ŏŬŹŦ—Ť ūŰšŚůŢŬŤ ŞŪŦūŨŷŠŤŮŤ (early neutral evaluation-ENE
ś fact Ànding).....................................................................31
6. Ł›ŢŰťŢŜŞŭ ŤŨŢŧůŬūũŦŧś ޛŜŨŰŮŤ šŦŞűūŬřŭ (online dispute
resolution-ODR)...................................................................33
7. őŰũśŠūŬūŭ ůūŰ ›ūŨŜůŤ (ombudsman) .........................................36
IV. ŏŨŢūũŢŧůś—ŞůŞ ůŴũ ŋńń¨..........................................................37